Refund policy
Last updated: April 2026
At URONN LTD, we want you to be satisfied with your purchase. If you are not completely happy with your order, the following refund policy applies.
Returns
We offer a 30-day return policy.
Items must be returned within 30 days of delivery.
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in its original packaging
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Proof of purchase (such as an order confirmation or receipt) must be provided
We do accept exchanges
Non-Returnable Items
Certain items cannot be returned, including:
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Items that have been used or damaged and not caused by our error
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Clearance or final sale items
Refunds
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be processed within 10 business days
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The refund will be issued to your original payment method
Contact Information
If you have any questions about your order, returns, or this policy, please contact us:
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Business Name: URONN LTD
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Email: contact@grillflame.co.uk
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Office Address: 10 Derby Road, Luton, England, LU4 0DH