Shipping policy

Last updated: April 2026

This Shipping Policy explains how orders are processed and delivered when you purchase from grillflame.co.uk, operated by URONN LTD.

Company Information

  • Business Name: URONN LTD

  • Company Number: 17105930

  • Business Address: 10 Derby Road, Luton, England, LU4 0DH

  • Email: contact@grillflame.co.uk

  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM

Order Processing

All orders are typically processed within 1 to 24h after payment has been successfully completed.

Orders are not processed, shipped, or delivered on weekends or public holidays.

If we experience a high volume of orders, shipments may be delayed slightly. In such cases, we will notify you where possible.

Delivery

Standard delivery within the United Kingdom typically takes 2–4 business days after dispatch.

Please note that delivery times are estimates and may vary depending on the shipping carrier and delivery location.

Shipping Variations

Delivery times may vary due to circumstances outside of our control, including but not limited to:

  • Carrier delays

  • Weather disruptions

  • Public holidays

  • High seasonal demand

We appreciate your patience if such delays occur.

Tracking

Once your order has been shipped, you will receive tracking information where available so you can monitor the progress of your delivery.

Contact Information

If you have any questions regarding shipping or your order, please contact us: